Your Magento website needs Magento ongoing support and monitoring in order to provide the best customer service experience possible. The team at Forix is ready and up for the job. With plenty of experience launching successful websites and certifications to use the latest from Magento, we can help provide the best support system possible for your business. Let’s take a look at some of the support services we provide when you sign up with us.
Live Chat Now Available for Your Customers
Live support is a great way to connect with your customers. Providing the option to ask questions at any time of the day or night gives you a competitive edge. Your conversion rate is likely to be higher as instant answers drive more sales. When customers need to wait hours for a response, they can lose interest in their order and your products. Live chat also increases trust between you and your customers, showing them you have nothing to hide about your products. Magento ongoing support can help you set up this feature on your site, giving your customers support any time of the day or night.
Let Forix Manage Your Magento Security Updates
Security changes on a daily basis. Bugs are found and patches are created, strengthening the security net behind your site. You could spend all day watching for updates, or you could let our Magento managed support team at Forix handle the task. We get the first alert when a new patch is released, upgrading your Magento website at the first sign of danger. We’ll also monitor your site from behind the scenes, preventing an attack before it happens. Keep you customers safe by investing in 24/7 support for your site.
Stay up to date with client requests for quotes using ongoing support. Your dashboard will notify you of quote requests as soon as they come in, giving you the ability to provide a response as soon as possible. No longer will you miss a notification or a quote request. With the dedicated team from Forix behind you, you’ll have more time to devote to responding to potential clients. Sit back and get ready to watch the new customers come rolling in.
Search engine optimization (SEO) is an ongoing process that never stops. Google is constantly changing the algorithms to bring web users the most relevant content. To stay on top of the latest trends, you need someone constantly managing your site and optimizing your content. Driving traffic to your Magento website is a tireless job, so why not let the experts handle it for you?
The team at Forix will provide Magento ongoing support for your website, giving your business the edge you need and letting you get back to nurturing leads and developing customer relationships. Adobe Magento has endless benefits, see for yourself by chatting with a Forix expert.