Running your eCommerce company is only as easy as the platform you choose. While there is no one-size-fits-all online shopping platform, it is possible to find the ideal fit for your business needs by comparing and contrasting two of the top choices available. Salesforce Cloud Commerce vs. Demandware is a common question among online business owners. These are two leading eCommerce platforms, but for different reasons. Before you start selling online, use this comparison guide to select the best platform for you.
Salesforce Cloud Commerce
Salesforce Cloud Commerce goes hand in hand with the Salesforce Customer Success Platform. It connects the Commerce Cloud with other Salesforce platforms. The main allure for Salesforce Cloud Commerce is that Salesforce connects business owners to customer data, sales teams, customers, and commercial operations in one unified location. This makes it easy for users to quickly gain operational overviews that can inform business decisions.
With Salesforce, you can optimize customer service through all phases of the buyer journey. You can engage customers through their preferred devices and methods, capitalize on upsell and cross-sell opportunities, and personalize the entire experience based on past user behaviors. Salesforce Cloud Commerce is highly customer-centric and geared toward business owners who want to prioritize customer relationship management (CRM).
Demandware is another popular out-of-the-box eCommerce platform option that provides online retailers with the fundamentals to get their eCommerce websites up and running. One of the most notable features of Demandware is its concentration on omnichannel, which enables visitors to easily sell across a range of sales channels. The software gives retailers the chance to unite online and offline channels by integrating point of sale hardware with eCommerce backend, including sales, fulfillment, and order management.
When comparing Salesforce Cloud Commerce vs. Demandware, both are cloud-based. All users need to do to gain access is sign up for an account. Both platforms are hosted by the companies, so business owners don’t have to take care of server maintenance or upgrades.
Salesforce Cloud Commerce vs. Demandware: Which Is Right for You?
Salesforce Cloud Commerce vs. Demandware is a difficult choice for a reason: Both platforms excel at what they do. Demandware offers easy checkout solutions, smart shipping calculators, inventory tracking, automatic updates, and customizable designs. Salesforce boasts central content resource management, channel management, eCommerce features, and brand scalability.
Salesforce Cloud Commerce centralizes, simplifies, and unifies business processes into one simple cloud-based system. With a high-profile client portfolio including Converse, Ugg, and New Balance, the Demandware platform is designed especially for high-volume merchants, and its pricing attests to this. Demandware operates on a “shared success” model of pricing, which means the higher your revenue, the more you’ll be paying on a monthly basis. On the other hand, Salesforce Cloud Commerce pricing is available solely on a quoting basis, so you’ll need to speak with the company to determine the cost.
Contact Forix for Help Choosing Your Platform
For more information about both of these eCommerce platform options, contact Forix. We can review your online business needs and help you decide which is best for you. Our agency has years of experience with integrations, migrations, managed support services, and other platform-related services for businesses of all types. Implement Adobe Commerce Cloud with Forix’s support every step of the way.