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MAGENTO TECHNICAL SUPPORT SERVICES

Timely and reliable Magento ongoing support makes the difference.

5 Signs That You Need A New Development Partner

An issue with your eCommerce store is not resolved within 24 hours.

Your to-do lists and grand plans for holiday campaigns are not getting done.

Your site has slow load times, low conversion rates, and haven’t been optimized for more than a year.

You don’t know everything that Magento can do, and need some coaching to unlock it’s full power.

There are security issues with your site and you’re afraid to lose your client’s trust.

Forix Is Here To Help!

As a trained Magento Enterprise partner, we’ve helped hundreds of companies get the most out of their online investments.

The most powerful asset you can have is an entire team dedicated to your success. When you partner with Forix, our team is at the ready to ensure your online store is working to the fullest 24 hours a day, 7 days a week. Get the Magento help that you need today.

Get Support

We’ll keep your site running smoothly:

Experienced Development Teams

Hit deadlines & find opportunities
Get help with your endless to-do lists
Expanded development capabilities
Stay updated with frequent check in and communication

Migrations

Magento 1 to Magento 2 Migrations
e-Com Platform Migrations
CMS Platform Migrations

Integrations

CRMs
ERPs
POSs
APIs

Security & Patch Updates

System fortification & defense
Fraud prevention
Risk management and liability reduction

Training

Platform use
Extension & customization

Get Optimized

We’ll help your site reach it’s full potential:

Performance

Load times
Site speed
Performance optimization
Caching
Traffic spike/event preparation
Legacy System Updates
Upgrades

Conversion Rate Optimization (CRO)

Devices
Channels
Funnels
Checkout flows

UX Audits

Site search
Navigation
Product display

Compliance

PCI
HIPPA
FFL
Special cases

Process Workflow

Back office
OMS
Fulfillment

24/7 support.

Most issues resolved in less than 24 hours.

Dedicated Account Managers

& 60+ trained Magento developers.

Centralized Customer Service

Portal with Ticketing System.

Flexible plans

starting at 40h per month.

We want to ensure your brand delivers a best-in-class shopping experience.

Explore Our Work

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Explore Our Work

Beyond Magento Development:
End-to-end eCommerce Solutions

Design & Strategy

eCommerce design and strategy services tailored to optimize user experience and maximize conversions.

Bridging the gap between old and new – our engineering team is up to the task.

AI & Data Science

Leverage data-driven insights, automate repetitive tasks, enhance decision-making processes with custom AI tools for your eCommerce success.

Comprehensive marketing services designed to propel your brand to new heights in the digital landscape.

Featured Case Studies

Franklin

Sales Teams Just Got Better. Faster. Stronger.

B2B takes to the field with incredible mobile quoting tools everyone loves.

Sportrx

From Vision to Reality

How an eyewear company shook up the establishment thanks to aggressive innovation.

Let’s Talk.

Start with a conversation. From there, we can build a plan.

Book A Time

Let’s get something scheduled.

Magento Managed Technical Support Services

It might be slightly tricky for you to set up your Magento website and that shouldn’t be the reason for you to not giving this amazing service a chance. Magento website development combined with Magento support services can be a great way to boost your sales and increase your customer base substantially.

This is why Magento support services are an absolute necessity for not only setting up your e-commerce website but also improving your site functions. Improving site functions is essential to prime your website for efficiency.
This way you can concentrate on the business aspect of your e-commerce website and we can help you optimize and improve your site functions to help you grow your business.

Choosing the right Magento services
We are a Magento support service company offering the best Magento technical support. Given below are certain services that we offer with our Magento tech support service:

Migration: It is a known fact that migrating from Magento 1 to Magento 2 is easier said than done. Trying to migrate on your own can cause a loss of data which can in turn cause severe losses. This is why our support team is ready to help you out with your migrations.
We ensure that all of your data from your store whether it is product information or customer information gets migrated to your new version successfully.
Our Magento 2 e-commerce support & maintenance services will ensure that your website has faster loading speed, and advanced features and is primed for Magento 2 mobile speed optimization
Integration: Integrations will allow you to consolidate all of your sub-systems into a single system. It is a great way to conjoin your efforts to save up time and investments.
Our support services ensure a smooth integration by adopting practices such as understanding your business goals, systemic examination and analysis and research
Performance: The main aim of Magento support services is to enhance the performance of your Magento website. Our support team enhances your website performance via SEO, increasing your website loading speed and boosting sales.
Project Transparency: We offer clear contracts and project transparency so that you are aware of everything. Moreover, with our flexible payment plans your Magento 2 performance optimization will be successful and well under your budget.
Security: Data Security is an important aspect that all e-commerce websites should pay strict attention to. Our experts from Magento support services check your system for potential threats and vulnerabilities.

This way our support service can help you reinforce your firewall configuration, clear up malware and avoid any chances of complications from occurring.

Why should you hire us as your Magento support team?
Our Magento support team is highly qualified to handle your Magento-related problems. Given below are certain ways through which our Magento support can be of significant help to you:

Regular Audit: By conducting regular and quick response audits our support team helps your website function without any technical concerns. In the event of an issue, our team will promptly deal with the issues by conducting an audit to prevent casualties.
Regular Bug fixes: Our support team offers regular and urgent bug fixes to ensure that your website is running smoothly. Our tech support conducts check-ups and updates to help your website perform at peak efficiency.
Seamless upgrading: Our support team wastes no time updating you about new upgrades. This way your online store is updated to a newer and better version almost instantly. The support team ensures that all the security fixes and updates are installed promptly so that your website can perform better.
Quick answer to problems: Our support team is ready to help you out at any point of the day 24 x 7. If your website is facing issues you can easily connect to the support team and get the problem solved in a matter of minutes.
The team is equipped to handle a broad spectrum of issues and is therefore an excellent option to get your Magento-based problems fixed as soon as possible. You can get your business up and running productively and efficiently. You can expect the right leads to come and experience customer satisfaction as our team is quick to resolve any problems you have.

Magento support services can help you increase your efforts by fine-tuning the low-performing areas of your website. This way the support system enhances your website and removes systemic errors to prime your website and increase sales.
Are you searching for a dedicated Magento support service? Forix is here to help you out by providing you with all the services that are required to help your website development.

FAQs

How long does it take for the support team to fix Magento’s website-based problems?

Our support team is available 24×7 to resolve all of your Magento-based issues. Most of the Magento-based issues are resolved within 24 hours or less. Your website will be up and running in no time.
I am not aware of everything that Magento can do. Will I be able to learn how to use the website by choosing a new development partner?

Yes, a new development partner can help you understand how the website works. Our development team is well-equipped to coach you on how to use this website to its full potential so that you can reap the benefits.
It seems like my conversion rates are dropping after my Magento integration. What shall I do?

If your site hasn’t been optimized for more than a year your conversion rate might drop. You can choose to contact our 24 x7 support team to resolve the issue to get your website up and running.
How do I opt for Forix’s Magento technical support services?

You can choose to provide us with your name, email address, phone number and website URL on our official website and our team will contact you shortly.
Do you offer Magento ecommerce development services?

Yes, we offer Magento development services. Our services include conversion rate optimization, UX Audits, Migrations, Integrations, and security and patch updates.