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Franklin Controls is a $2+ billion company specializing in industrial control systems for moving water and energy. They rely on sales teams and a large distribution network, and need to make sure their clients have quick access to technical materials and parts.

The Challenge

When field sales teams don’t have the tools they need, quarterly earnings suffer, especially when the products they’re selling are complex. Franklin enlisted Forix to devise and implement a solution that could universally equip sales, distributors and customers with the ability to access critical information whether online or offline.

The Solution

The Forix team developed a custom product discovery and quoting system utilizing Magento, native Apple and Android apps, and an integration with Franklin’s APIs so all quotes and information were accessible in real-time. This proved to be a force multiplier for their staff and distributors, and minimized the support required from HQ. Franklin continues to be a world leader in innovation thanks to partners like Forix.


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